Can't download java update, Malwarebytes update. Online update basically crippled

[Jintan]

Download the latest version of Flash Player from here (click the "Download Latest Version" upper right corner of the page). This uses a Flash10e.ocx, version 10,1,51,45, which may make a difference. Then close all open browsers and temp disable any security software, and run the Flash Player uninstaller you used earlier. Reboot, don't open any browsers, again temp disable any security software and click and install this latest version. One more reboot, then check for change.

[JeffB]

Happy belated turkey day Jintan. I am back in town, and tried your suggestion. I will try to crash it once more to see if I can duplicate the error.

[Jintan]

I hope your holiday was good. "Try to crash" means that last method did not succeed either, or you are going to give it a run to test if it does?

[JeffB]

"--------------------------------------------------------------------------------

Download the latest version of Flash Player from here (click the "Download Latest Version" upper right corner of the page). This uses a Flash10e.ocx, version 10,1,51,45, which may make a difference. Then close all open browsers and temp disable any security software, and run the Flash Player uninstaller you used earlier. Reboot, don't open any browsers, again temp disable any security software and click and install this latest version. One more reboot, then check for change."


I did this, and everything seems to be running smoothly.

[Jintan]

Good. Some issue with that one .ocx. I had checked it's code, but just don't have the knowledge base to pick out where it causes problems. Any other issues there we need to address still?

[JeffB]

Not that I'm aware of. The error log, as you pointed out, showed various application errors not related to my problem.

Since the computer is working fine, I see no need to do any further troubleshooting.

I really appreciate all the time and effort!  I've learned much running through these processes.

Thanks!

[Jintan]

Glad to have helped there. In looking back through our posts here I see we never did get in that Eset scan tried earlier. Before we do some last cleaning of what our work added to your system let's do the scan now.


As posted earlier, disable your antivirus program and go here and run an online scan using ESET Online Scanner (you will need to use Internet Explorer for this scan, or download the installer to run it in a different browser). If you accept the Terms of Use, check the box and click Start. After the ActiveX Control has loaded, it will take a couple minutes for the scanner to get ready.  Next, check the following boxes:

Remove found threats
Scan unwanted applications

Next to "Current scan targets: Operating memory, Local drives", click the "Change" word. Make sure you place a check next to all disk drives, including any external drives that are attached (no need to check off the floppy or DVD/CD-Rom drives).

Click Start.  This scan may take a while, so please be patient.  A log may open when the scan is complete (if not, go to C:\Program Files\EsetOnlineScanner\ and open the file log.txt). Click Edit - Select All then copy/paste that log back here please.


If you have any problems getting Eset started, one work-around is to have an open Internet connection, and then click here and download the esetsmartinstaller_enu.exe Eset installer. Then click that file, and follow the same previous steps to run the scan.

[JeffB]

Here are the results of that scan: Looks like it found things in Spybot's quarantined folder (lol), and it mistook the virtumondebegone application for a virus (I had that virus on this machine once before).

ESETSmartInstaller@High as downloader log:
all ok
# version=7
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.6211
# api_version=3.0.2
# EOSSerial=8a6ee01ec1ef6940b1e8b5c114ae4081
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2009-12-02 04:15:38
# local_time=2009-12-02 11:15:38 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 17986811 17986811 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=76500
# found=4
# cleaned=4
# scan_time=3043
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DNSFlushcws1.zip   Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Documents and Settings\All Users\Application Data\Spybot - Search & Destroy\Recovery\DNSFlushcws4.zip   Win32/Bagle.gen.zip worm (cleaned by deleting - quarantined)   00000000000000000000000000000000   C
C:\Documents and Settings\Default\Desktop\Utilities\VirtumundoBeGone.exe   Win32/PrcView application (deleted - quarantined)   00000000000000000000000000000000   C
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP864\A0068829.exe   Win32/PrcView application (deleted - quarantined)   00000000000000000000000000000000   C

[Jintan]

Because the tools we use in these forums for malware repairs often rely on malware-like functions, very often scans pick them up by mistake as malicious. Which they of course are not. But that log looks good - like you point out only some items SpyBot already removed, and then the mistaken identity on that Vundo removal tool (as well as the System Restore Copy of it). And Eset runs now without problems - very good. Anything else we might address before we close out here?

[JeffB]

nope - I think we're good at this point!

[Jintan]

Darn near just re-inventing the wheel, getting Java to correct itself. Good job there though, and just some cleaning up now to finish our work here.


Installed softwares like Eset, if you don't plan to use it again, uninstalls through Add/Remove Programs.


 You can also at this time delete the files/folders of the tools we used. To assist with some of that download OTM.exe by OldTimer to your desktop. This will help by automatically removing some of the tools we used.

Click OTM.exe to run it and click on Cleanup. You'll be asked if you want to begin cleanup process? Select Yes.

OTM will search for and delete/uninstall many of the tools that we have used to fix your problems and all their backup folders and then delete itself when you next reboot. At the end of the run you will receive a prompt to reboot, so go ahead and do that to complete the removals.


And as I may have already suggested here, I like to recommend reviewing the information Here to make sure you stay malware free.