Lap-top only opens in protected mode

[lapgesunda]

my computer can only run in protected mode! why is that?

[jintan]

Welcome to MalwareCrypt lapgesunda,

That usually means there is a software or driver conflict. What happens when you start up in normal mode?

[lapgesunda]

When i start the lap top in normal mode: It still only opens in protected mode.

[jintan]

You are sure it is protected mode? Does it show "Safe Mode" in the corners of the screen? Or perhaps it is just a very low resolution setting?

If you try to startup in normal mode, what happens?

[jintan]

I received the email response, but all information should be posted here, so others see it. You haven't answered my questions about what you see there. Please do that, but also let's look at some scan information.


To keep them from interfering with the repairs, be sure to temporarily disable all antivirus/anti-spyware softwares while these steps are being completed. This can usually be done through right clicking the software's Taskbar icons, or accessing each software through Start - Programs.


Download RSIT (random's system information tool) from here to your desktop. Then click on the RSIT.exe to open the RSIT display, and click the Continue button.

If necessary allow it to locate or download a copy of HijackThis as needed.

Once the scan completes a textbox will open - copy/paste those contents here for review please. The log can also be found at C:\rsit\log.txt.

RSIT will also create a second log, info.txt, which will be minimized to your taskbar. Post that here as well please (it will also be stored at C:\rsit\info.txt).

You can break logs into parts and use separate posts here when replying and posting the log files, if needed.